Your Modern Health benefit will be impacted by last-minute cancellations or no-shows. We understand that life happens, and sometimes a session may need to be canceled. If you need to cancel an appointment to reschedule, we encourage it to be done at least 24 hours before the start of the session. You can schedule a new time before or after you process the cancellation. Please keep in mind canceling a session less than 24 hours from the start will forfeit a session credit to protect our providers' time. Additionally, some therapists may have a cancellation policy of 48 hours and will make this clear to you before scheduling your first session.
How can I cancel a session?
If you need to cancel a session, you can do so by logging into the Modern Health mobile or web app. For the iOS app or Android app, please follow these steps:
- Under the For You section, tap on your scheduled session.
- Tap Cancel Session.
- You will be prompted to review our Cancellation Policy. To proceed, tap Cancel Session.
Suppose you do not use the mobile app. In that case, you can cancel a session via the Modern Health web app and follow these steps:
- Under the For You section, click on your scheduled session.
- Click Cancel Session.
- You will be prompted to review our Cancellation Policy. To proceed, click Cancel Session.
What if my provider handles scheduling outside the Modern Health app?
Suppose you need to cancel an appointment and your provider schedules sessions with you outside of the app. In that case, we kindly ask that you let your provider know via the Messaging feature or email. If you don't have access to your provider's email, please reach out to our Care Team via email@example.com, and we can share it with you.
My session was canceled, but I didn't cancel it. What can I do?
Suppose you notice your session was canceled without notice. You can inquire about the cancellation and reschedule a more convenient time and date via the Messaging feature or your provider's email. If you are not receiving a response or the cancellation was a technical error, as a next step, please reach out to our Care Team via firstname.lastname@example.org, and we can assist further.