Overview
You must cancel your session at least 24 hours in advance to avoid the session counting toward their total or being charged, though some therapists may require 48 hours notice. Modern Health enforces this policy consistently to respect and reimburse providers' time. If a session needs to be cancelled, you can follow the provided step-by-step guide.
Cancellation Policy
If you need to miss a scheduled session, you must cancel at least 24 hours before your appointment. If you cancel after that time, or miss the session, it may count towards your total covered sessions or you may be charged. Kindly note that some therapists may have a cancellation policy of 48 hours and will clarify this before scheduling your first session.
We uphold our 24-hour late cancellation policy to protect our providers for their time. Modern Health sets this standard and expectation for all of our members, however we understand that life happens, and sometimes a session may need to be canceled. We have provided a step-by-step guide on how to cancel a session here.