Overview
Single sign-on (SSO) is a user authentication tool that enables users to securely access multiple applications and services using just one set of credentials. Suppose your company uses SSO to access Modern Health. In that case, you must enter your identical login credentials (username, password, etc.) according to what your IT team has on file.
Troubleshooting
Suppose you decide to change your preferred email to your personal email or experience trouble using SSO to access the Modern Health app. In that case, you can access the Modern Health app alternatively by using the email and password login method. You can set this up by resetting your password using this link here. If you have trouble resetting your password and you're taken to the home screen, please log out of the Modern Health app and try resetting your password again. Lastly, we encourage you to check with your employer if a VPN is required to use SSO.
Once you reset your password, you can use your email and your newly created password to log into the Modern Health app. If you do not receive the password reset email, please reach out to help@joinmodernhealth.com, and our team can share a unique token with you.