If you are a new employee and you are ready to utilize your Modern Health benefit, then you’ve come to the right place! As a first step, let’s make sure you are eligible for Modern Health.
What does Eligible mean? If you are eligible for your benefit, that means your company is an active client of Modern Health and you have been included on your employer’s eligibility file.
“I’m a new employee and I’m trying to sign up for an account- how long do I have to wait to be able to register?”
Please note that if you are a new employee and you are still unable to register your account, firstly, we kindly ask you to ensure your Benefits Team added you with the correct credentials. Secondly, each employer has their own eligibility file upload cadence; this can be on a weekly, bi-weekly, monthly, or quarterly basis. Once you are added as an eligible employee, you may register for your Modern Health benefit via the web or mobile app (iOS / Android). You can follow the steps outlined in our Member Registration article.
For your convenience, here’s a step-by-step checklist to help ensure you are eligible for Modern Health:
Confirm your company is an active client of Modern Health.
Your Benefits Team has deemed you eligible for Modern Health.
Your name, company email, DOB, and employer are up-to-date and your employer has shared this information with Modern Health.
If the above is true but you are still not able to register, please contact your Benefits Team for assistance and verify the name, email address, and/or date of birth you are using to register.
Important note: If you attempt to register your account and it states that you are not eligible for your benefit (as seen in the image above), we advise you to reach out to your Benefits Team to ensure they correctly add you to the employee eligibility list.