Overview
If you have a Health Plan Integration (HPI) session scheduled, please note that your session may be automatically cancelled if payment information is not submitted before your visit.
To avoid any unexpected cancellations, we recommend verifying your session cost and submitting your payment information ahead of any scheduled HPI session.
HPI Session Payment Deadlines
The deadline to submit your co-pay or co-insurance payment depends on who booked the session.
If you booked the session:
You will have 20 minutes after booking to complete your co-pay payment. If payment is not submitted within that window, the session will be automatically cancelled.
If your provider booked the session:
If the session is scheduled more than 48 hours in advance, you will have 48 hours after booking to complete your co-pay payment.
If the session is booked on the same day or less than 48 hours in advance, you will have until 10 minutes before the session start time to submit payment.
If the deadline passes without payment, the session will be automatically cancelled.
Frequently Asked Questions
Why was my HPI session automatically cancelled?
Your HPI session was likely cancelled because payment information was not submitted before the deadline. Our system requires payment confirmation prior to the visit in order to hold your appointment.
Please refer to the payment deadlines above based on who booked your session.
What should I do if my session was cancelled?
If your HPI session was cancelled, you can reschedule directly through the Modern Health app or portal. Before rescheduling, make sure your payment information is up to date and ready to be submitted promptly after booking.
If your provider schedules the session, your provider will need to reschedule the session in order to generate a new payment link for you.
For additional assistance, please reach out to our team at help@modernhealth.com. We'd be happy to help get your session rescheduled.
Where do I submit my payment information?
If you schedule the session, you will be prompted to complete payment after selecting a date and time.
If your provider schedules the session, you will receive an email with the payment link once your provider schedules the session through their Modern Health portal.
What if my session was cancelled but I did submit payment?
If you believe your session was cancelled in error, please reach out to help@modernhealth.com and our team will look into it and help get your session rescheduled.
Additional Resources
For any additional questions, please contact us at help@modernhealth.com.