Overview
Modern Health uses Instamed to process payments for Health Plan Integration. Payment amounts will depend on your health plan and estimates are provided during scheduling. Modern Health cannot accept check or cash payments.
How do I access my Instamed account?
Web App
From the homepage of your Modern Health account, select your name at the top right-hand corner, then click into Settings.
Scroll down to the bottom of the page and click Review your coverage in the box labeled "Your health plan details".
Select Edit payment preferences.
Your Instamed account will pop up on a new page.
Mobile App
From the homepage of your Modern Health account, select Settings on the top right side of the home screen.
Select Health Plan Details.
Select Edit payment preferences.
You will be redirected to your Instamed account.
How do I add/update my payment method?
Web App
Navigate to your Instamed account via your Modern Health portal as outlined above.
On the left side of your Instamed homepage, select My Wallet.
Click New Payment Method.
Input your billing information.
Click Save.
Mobile App
Navigate to your Instamed account via your Modern Health portal as outlined above.
Tap the menu icon in the top left corner, select My Wallet.
Tap New Payment Method.
Input your billing information.
Tap Save.
How do I enable autopay?
Web App
Navigate to your Instamed account via your Modern Health portal as outlined above.
On the left side of your Instamed homepage, select Payment Plans.
Click New Automatic Payment.
Input your billing information.
Review your billing information and click Confirm.
Mobile App
Navigate to your Instamed account via your Modern Health portal as outlined above.
Tap the menu icon in the top left corner, select Payment Plans.
Tap New Automatic Payment.
Input your billing information.
Review your billing information and tap Confirm.
How can I view my transaction history?
Your transaction history will list all your payments and refunds. Please note that your transaction history will not be linked to a specific session. For assistance reconciling your payments, please reach out to help@modernhealth.com.
Web App
Navigate to your Instamed account via your Modern Health portal as outlined above.
On the left side of your Instamed homepage, select Activity.
In the “Payment History” box, your transactions in the last three months will be listed. Click on the downward arrow to adjust the timeframe.
Mobile App
Navigate to your Instamed account via your Modern Health portal as outlined above.
Tap the menu icon in the top left corner, select Activity.
In the “Payment History” box, your transactions in the last three months will be listed. Tap on the downward arrow to adjust the timeframe.
How can I view my statements?
If autopay is enabled or if a session needs to be retroactively charged, you will receive a statement for the session. Please note that you won’t receive a statement if you manually completed payment via the Modern Health mobile or desktop app.
Web App
Navigate to your Instamed account via your Modern Health portal as outlined above.
On the left side of your Instamed homepage, select Documents.
In the “Statements” box, statements in the last three months will be listed. Click on the downward arrow to adjust the timeframe.
Mobile App
Navigate to your Instamed account via your Modern Health portal as outlined above.
Tap the menu icon in the top left corner, select Documents.
In the “Statements” box, statements in the last three months will be listed. Tap on the downward arrow to adjust the timeframe.
Why is my payment getting declined?
Your payment will decline if the billing information you entered does not match the information your banking institution has on file. Most often, card declines are due to address/zipcode mismatch. If your payment is declined, we recommend reaching out to your banking institution to confirm your billing information.
When does my autopay charge get processed?
If you have autopay enabled, the transaction will be processed after session completion. Please note that the scheduled payment date is not reflective of the actual session date.
For assistance reconciling your autopay charges, please reach out to help@modernhealth.com.