Overview
During account registration, we prompt you to complete your member profile. This information helps us find you the best match for a therapist or coach. Suppose your information or needs change. In that case, you can update your Profile Details via Settings (under Your Account) in the mobile app or from the Profile dropdown menu in the web app.
Note: Your language preference and general availability will impact the provider options you receive.
Once in your Profile Details, you can directly edit the following sections:
Personal Details
Name — Update your preferred first and last name as it appears in the app.
Date of Birth — Can be updated under Settings > Edit Personal Details.
Account Details
Email Address — Update your preferred email. Note: this email is shared with providers on your Care Team and may be used for communication outside of the app. Dependents are unable to change their email directly; please contact help@modernhealth.com for assistance.
Preferences
Preferred Language — The language used for your in-app experience.
Preferred Content Language — The language used for digital programs and resources.
General Availability — Your preferred times to be seen (e.g., morning, afternoon, evening), which impacts the provider options shown to you.
Location
Location / Time Zone — Your current location and time zone, which helps match you with available providers in your area.
How to Update Your Profile
Web App
Select your name at the top right-hand corner, then click into Settings.
Click Edit next to the section you'd like to update (e.g., Your account details, Personal details).
Make your changes, then click Submit or Save to confirm.
Mobile App
Select Settings (gear icon) at the top right of the home screen.
Tap Profile Details.
Navigate to the relevant section (e.g., Personal Details, Account Details).
Make your changes, then tap Save changes.
Note: When updating your location in the app, all location fields (city, state, country, zip/postal code) must be filled out, or the changes will not save.
Need Help?
If you run into any issues updating your profile, please reach out to our team at help@modernhealth.com.