Overview
At Modern Health, our mission is to connect members with the right care at the right time. We recognize that navigating high-acuity mental health needs, especially when seeking intensive or specialized treatment, can be overwhelming. To ensure members have access to effective, evidence-based care, we’ve partnered with Charlie Health and Equip, two leading organizations with strong clinical outcomes in intensive outpatient programs (IOP) and eating disorder treatment, respectively.
Charlie Health
Charlie Health, a trusted clinical partner of Modern Health, offers virtual Intensive Outpatient Program (IOP) services for individuals aged 8 to 64 experiencing serious mental health challenges, and Substance Use Disorder (SUD) treatment with Medication-Assisted Treatment (MAT) for individuals aged 16 and older. Designed for those who need more support than weekly therapy but don’t require inpatient care, their program includes three group therapy sessions per week, along with weekly individual and family therapy, and access to psychiatric services as needed. Services are available in most U.S. states and are covered by many major insurance providers.
Equip
Equip Health, a third-party clinical partner with Modern Health, provides virtual, evidence-based eating disorder treatment for individuals of all ages. Their comprehensive care model includes a multidisciplinary team, comprising a therapist, dietitian, medical provider, peer mentor, and family mentor, that collaborates to deliver personalized support throughout the recovery journey. Equip's services are available nationwide and are in-network with many major insurance providers.
How can a member access our Care Partners?
Members can access our Care Partners, Charlie Health and Equip, through several pathways: Benefits Navigation within the Modern Health platform, referrals from their Modern Health provider, or through a Specialized Care Coordinator. *Specialized Care Coordinators are not available to all members.
Will the member’s employer know if a member requests to access our Care Partners?
No. In accordance with Modern Health’s Privacy Notice, we do not share any personal information with employers unless required by law or necessary to prevent imminent harm.
What does the intake & treatment process look like with Charlie Health?
Modern Health does not have visibility into or oversight of care provided by Charlie Health. Charlie Health reports that members can begin virtual IOP treatment within 24–48 hours. The average program lasts 9–12 weeks, but the exact duration depends on the clinical assessment conducted by Charlie Health’s team.
Please note: Modern Health does not guarantee placement in a program. Charlie Health is an independent clinical partner. Any information shared with them is governed by their respective Privacy Policies and HIPAA Notices of Privacy Practices. Any care received through them will be subject to their Terms of Service.
What does the intake & treatment process look like with Equip?
Modern Health does not have visibility into or oversight of care provided by Equip. Equip reports that the admissions process typically takes 2–3 weeks. Treatment duration varies by individual, but on average, programs last around 40 weeks (nine months). While this may seem lengthy, the approach is designed to reduce the risk of relapse, which is common with eating disorders.
Please note: Modern Health does not guarantee placement in a program. Equip is a independent clinical partner. Any information shared with them is governed by their respective Privacy Policies and HIPAA Notices of Privacy Practices. Any care received through them will be subject to their Terms of Service.
Will Charlie Health and Equip be available outside of the US?
At this time, Charlie Health and Equip are only available to individuals located within the United States.
Will a member be charged for these services?
Members will be asked to provide their insurance information so Charlie Health or Equip can verify coverage. Each partner will follow up directly with the member to explain any potential out-of-pocket costs. Final costs depend on the member’s specific insurance plan and may include things like a copay, deductible, or coinsurance.