Some of our therapists will ask you to fill out intake paperwork and consent forms before your first session. Please kindly note that this is standard practice for therapy. Due to privacy and security reasons, most providers will use a specific software/portal outside the Modern Health platform to create an account and share the necessary information for your upcoming sessions.
Please complete all necessary paperwork before scheduling a first therapy session since this is a requirement. If you schedule a session and cannot complete the required paperwork, the session will not be able to occur.
Additionally, there's no need to share billing or insurance information while accessing covered sessions through Modern Health. You are also not responsible for paying if you receive an invoice for a session covered by your Modern Health benefit. We've instructed our provider network to invoice Modern Health for the sessions. If you need further assistance with a billing issue, please contact us at firstname.lastname@example.org.