Overview
You may schedule, reschedule, and cancel sessions using the Modern Health website or app. If your provider schedules sessions outside of the app, please reach out to your provider via the Messages feature or email. If a session is canceled without notice, please reach out to your provider or our Care Team for more information.
Scheduling
You can schedule a session with your provider, you'll need to access the scheduling tool on the homepage of your dashboard. You can begin the process by logging into your iOS app or Android app and selecting Schedule Session from the home screen.
Once selecting a provider, you'll see a selection of available days and times populate. If you find there aren't times that work for you, you can select another day to check for additional availability. Once you have found the right time slot that works for you, please press Continue to confirm the appointment. On the confirmation page, the option to add this appointment to your calendar with a link to our cancellation policy will surface.
Rescheduling
Since appointments can only be created or cancelled by you or your provider, we kindly ask you to select the intended session on your home page under the Upcoming sessions section and then select the cancellation option. You can schedule a new time before or after you process the cancellation if you're planning to reschedule.
If you need to cancel an appointment to reschedule, we encourage it is done 24 hours before the start of the session. Please keep in mind canceling a session less than 24 hours from the start will forfeit a session credit to protect our providers' time. Kindly note that some therapists may have a cancellation policy of 48 hours and will clarify this before scheduling your first session.
Cancelling
If you need to cancel a session, you can do so by logging into the web or mobile app (iOS / Android) and select the intended session under the Upcoming sessions section and then select the cancellation option.
My session was canceled, but I didn't cancel it. What can I do?
Suppose you notice your session was canceled without notice. You can inquire about the cancellation and reschedule a more convenient time and date via the Messages feature or your provider's email. If you are not receiving a response or the cancellation was a technical error, as a next step, please reach out to our Care Team via help@modernhealth.com, and we can assist further.
What if my provider handles scheduling outside the Modern Health app?
Suppose you need to cancel an appointment and your provider schedules sessions with you outside of the app. In that case, we kindly ask that you let your provider know via the Messages feature or email. If you don't have access to your provider's email, please reach out to our Care Team via help@modernhealth.com, and we can share it with you.
Web App
- From the home screen, select the Upcoming sessions section.
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Click on the intended session you would like to cancel.
- Select Cancel session
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You will be prompted to review our Cancellation Policy. To proceed, click Cancel session.
Mobile App
- From the home screen, tap on the Upcoming sessions section.
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Tap Upcoming, then tap on the intended session you would like to cancel.
- Tap Cancel Session.
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You will be prompted to review our Cancellation Policy. To proceed, tap Cancel Session.
Note: Please note that your home screen may differ from these images.